A student has killed herself after wrongly being told that she had failed an exam and could not proceed to her third year in school.
Mared Foulkes was studying pharmacy at Cardiff University and had passed a re-sit of the assessment.
But the email her school sent to her did not include her new score.
On the evening after she received the email, the 21-year-old student drove to a bridge in North Wales, where her body was found.
Her mother said the “awful” lack of help from the university led directly to her death.
Parents of the girl told newsmen: “We are left with memories in photograph albums, memories of her kindness and other fine qualities, of her gestures and all that she gave to our family, her brother and her friends,” they said.
“Certainties are no longer part of our lives, we cry easily and often. Our tears are uncontrollable and exhausting when unprompted memories remind us we are totally bereft.”
They said they hoped in future conversations between universities, students and their families were “timely, inclusive, understandable, respectful and complemented with obstinate compassion”.
Mrs Foulkes described her daughter as someone who “loved her family and friends”, and was focused on developing her career.