Electricity consumers have faulted the introduction of electronic billing (e-billing) platform by the Ikeja Electricity Plc.
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The consumers expressed their displeasures on Monday during the Public Consultation on Extraordinary Tariff Review, an event organised by the Ikeja Electricity Plc.
The Public Consultation on Extraordinary Tariff Review was mandated by the National Electricity Regulatory Commission (NERC).
In 2019, the electronic billing (e-billing) platform was introduced to enables customers receive electricity bills promptly and conveniently via channels such as SMS, USSD, email, IE Bill portal and IE mobile application.
The platform is designed to deliver electronic bills directly to the customer thereby eradicating challenges such as misplaced bills or delayed delivery and other issues which are associated with distribution of physical bills.
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Expressing his displeasure at the event, a consumer, Akintola Owutoju, said the platform has become terrible and that he now receives other peoples’ monthly bills.
“The e-billing platform is not just right. Three months ago, I got my own bill and also received other peoples’ bill. The essence of the e-billing is to know and monitor our bills. The same thing happened last two months and last months too. So to me this is a sign of irregularity and Ikeja should work on it. This is barel”
Another consumer from Ogba, Ikeja, Yemi Dapo, he lamented the multiple messages and estimated bills he has continued to receive monthly.
Dapo said, “this issue of over estimation is really frustrating and as it is now, we can’t continue to pay for what we seldom use.”
But Bunmi Olukoju, the chief financial officer, Ikeja Electricity Plc, said the introduction of e-Billing has been successful.
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According to her, the e-billing the electronic billing has been successful since its inception, adding that it has been able to curb the posting of bills to consumers’ houses.
She further explained that integrating the service has also solved the problem of missing bills.
“I think we have been able to make our consumers believe in us and we also want to make things easy for them, which prompted the e-billing. By the time we finish sharing prepaid metres to our consumers, everything about estimated bill will be a thing of the past.”
“So with time people will start paying for what they consume.
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Also, Felix Ofulue, head of corporate communication, IE, said the event is in line with business objectives of IE, adding that consumers need to be satisfied for, which prompted the Review.
“Ikeja Electric continues in its quest for excellent service with innovations that reflects the Company’s long-standing commitment to delivering practical solutions for customers. From what we have gathered today, we will go back to the drawing board and devise a way of satisfying our customers.”