fbpx
  • About Us
  • Advertise
  • Contact Us
Tuesday, May 17, 2022
  • Login
  • Home
  • News
    • Breaking News
    • International
    • Education
    • Crime/Judiciary
    • Politics
  • Business
    • News
    • Economy
    • Brands and Marketing
  • Lifestyle
    • Sex
    • Events And Places
    • Fashion and Beauty
    • Health
  • Opinion
  • Love & Life
  • Sport
    • Football
    • Boxing
    • Tennis
  • Entertainment
  • Yarn CentralHot
No Result
View All Result
Newsbreak.ng
Advertisement
  • Home
  • News
    • Breaking News
    • International
    • Education
    • Crime/Judiciary
    • Politics
  • Business
    • News
    • Economy
    • Brands and Marketing
  • Lifestyle
    • Sex
    • Events And Places
    • Fashion and Beauty
    • Health
  • Opinion
  • Love & Life
  • Sport
    • Football
    • Boxing
    • Tennis
  • Entertainment
  • Yarn CentralHot
No Result
View All Result
Newsbreak.ng
No Result
View All Result

Network Outage: MTN CEO Apologises Again, Announces Compensation For Subscribers

Gabriel Ntoka by Gabriel Ntoka
7 months ago
in Brands and Marketing
Reading Time: 2 mins read
610 12
A A
0
We Are Proud To Have Facilitated Super Eagles’ Boat Trip to Benin Rep., Says MTN
409
SHARES
1.6k
VIEWS
Share on FacebookShare on TwitterShare on Whatsapp

MTN Nigeria has, again, apologised to all its subscribers for the network outage experienced on October 9, in which customers were neither able to make and receive calls nor use their data services.

In a video message sent to its subscribers and published on its website on Sunday, Olutokun Toriola, the Chief Executive Officer of MTN Nigeria, also announced a compensation for customers.

According to Toriola, in addition to extending the validity of all time-bound plans by 24 hours, the telecoms operator has also refunded the data and airtime that they used between 12 noon and 7 pm on Saturday, October 16.

YOU MAY ALSO LIKE

MTN Nigeria Successfully Bids For 3.5GHz Spectrum Licence To Enable 5G Roll Out

MTN Offers 575m Shares At N169 Per Share

He said: “Last Saturday, we had an outage that left our customers without a connection for several hours. On behalf of the entire MTN team, I want to start with a heartfelt apology. We are truly sorry for the disruption this caused for so many in our MTN family.

“We know that millions of people rely on us to stay connected to their loved ones, to manage their businesses, to coordinate their lives. We take that responsibility, and privilege, very seriously. That’s why we are putting new measures in place to make sure we never experience anything like last Saturday again.

“Our technical teams have traced the cause of the problem to an error that shifted all our 4G customers onto the 3G band. This overloaded the 3G band, causing a domino effect that impacted the whole network. Our engineers were able to resolve the problem.

“I know that recently other technology companies suffered outages. I want to reassure you that last Saturday’s event is in no way connected to those. This wasn’t sabotage, it was a regrettable error.

“While we work to strengthen our network to prevent further disruptions of any kind, we wanted to find a way to say sorry. Something more than extending the validity of all time-bound plans by 24 hours, which we did as soon as service was restored.

“So, while we can’t give you back the time you lost last Saturday, we can give you back what you spent yesterday. Every customer on the MTN network has received a refund for the data and airtime that they used between 12 noon and7 pm yesterday. We hope it shows how much we value our customers. You truly are our most important focus.”

Previous Post

Ex-footballer Beaten To Death For Stealing Electrical Cables

Next Post

We Can Negotiate Nigeria’s Unity, Says Babagana Kingibe  

Next Post
We Can Negotiate Nigeria’s Unity, Says Babagana Kingibe   

We Can Negotiate Nigeria’s Unity, Says Babagana Kingibe  

Tags: CompensationMTN NigeriaNetwork Outage
Share164Tweet102Send

Get real time update about this post categories directly on your device, subscribe now.

Unsubscribe

About Newsbreak.ng

Newsbreak.ng is a publication of Platinum Crest Communications Limited. We are a broad-spectrum source of credible, useful and timely news, features and opinions, especially as they affect Nigerians at home and in the diaspora.

Recent News

  • From Her Mind: “My Love Life Started Really Slow And…”
  • 2023: Bobrisky’s ‘Presidential Poster’ Surfaces Online (PHOTO)
  • Deborah: Police Declare Suspects Who Lynched Lady For Alleged Blasphemy Wanted

Receive News updates via Email

Enter your email address to subscribe to receive notifications of new posts by email.

Join 111,210 other subscribers.

  • About
  • advertise
  • Privacy & Policy

© 2013-2022 Newsbreak, a publication of Platinum Crest Communications Ltd

No Result
View All Result
  • Home
  • News
    • Breaking News
    • International
    • Education
    • Crime/Judiciary
    • Politics
  • Business
    • News
    • Economy
    • Brands and Marketing
  • Lifestyle
    • Sex
    • Events And Places
    • Fashion and Beauty
    • Health
  • Opinion
  • Love & Life
  • Sport
    • Football
    • Boxing
    • Tennis
  • Entertainment
  • Yarn Central

© 2013-2022 Newsbreak, a publication of Platinum Crest Communications Ltd

Welcome Back!

Login to your account below

Forgotten Password?

Create New Account!

Fill the forms below to register

*By registering into our website, you agree to the Terms & Conditions and Privacy Policy.
All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In
This website uses cookies. By continuing to use this website you are giving consent to cookies being used. Visit our Privacy and Cookie Policy.