MTN Nigeria has said media reports speculating about a potential disruption of its services in Nigeria due to security challenges bedevilling the country is “misleading”.
The company said this in a statement on Wednesday while reacting to the reports, which emerged following a notice sent to a select group of its enterprise customers.
According to the telecommunications giant, the notice on 15 June was a “routine notification” sent to a small group of businesses affected by a specific challenge in few locations, adding that it is a regular notice.
The statement partly read: “To clarify the issue Karl Toriola, CEO of MTN Nigeria said: ‘Maintaining network stability and high levels of customer service remains a key priority for us. In line with MTN’s standard practice, this includes communicating to and informing customers of any potential disruptions in a timely manner, whether due to maintenance on the network, outages due to faults or other circumstances that may pose a risk, enabling them to plan appropriately and put in place business continuity measures.
“‘The notice in question was a routine notification to a small group of businesses affected by a specific challenge in very few specific locations. These notices are regularly distributed to partners and are not out of the ordinary.
“‘Small, medium and large enterprises are key to driving economic growth in Nigeria, and with the rise of digital solutions, are becoming more reliant on secure and reliable connectivity solutions. We recognise and understand the importance of service availability and strive to deliver a seamless and uninterrupted high-quality network experience, so that they are able to meet their customer’s needs.
“‘As a responsible Nigerian company, we remain committed to supporting the sustainable growth and development of our country. We are dedicated to delivering the highest levels of service possible, and steadfast in our drive to ensure our customers have the information they need to make critical personal and business decisions and will continue to update them on relevant developments, concludes Toriola.'”